Contact email for all shop/order specific inquiries : firstname.lastname@example.org
⭐When will my order be displatched?
I dispatch orders in around 3-7 business days. Check your email for dispatch notifications.
For backorder/preordered items, please read the item description carefully, as dispatch dates will vary. Please note if you order items with different dispatch dates, your order will be shipped on the latest date. There should be dispatch estimates on your order confirmation.
Estimated delivery dates are as follows:
⭐UK: 1-3 days
⭐Europe: 3-7 days
⭐US&Can: 1-2 weeks
⭐Australia,NZ and others: 2 weeks+
Please note deliveries outside the EU&US can take up to 9-12 weeks after dispatch confirmation.
**Due to COVID 19, some orders may experience delays. For international orders, please allow up to 6 weeks for your order to arrive.**
⭐My item hasn't arrived yet/ I believe my package was lost/stolen!
An item can be considered lost after 12 weeks.
Please note I am not responsible for your package once I dispatch it. I strongly recommend upgrading to tracked shipping at check out to avoid these situations. However, in the unlikely situation of your package being lost and if you do not have a tracked shipping, please contact me and I will try my best to solve the situation.
If you do have a tracking number and the item's last location is in the destination country, try contacting the local post office for assistance.
⭐Can you provide a tracking number?
Tracking numbers are provided in your dispatch confirmation email if this shipping method was selected at check out.
⭐Are there going to be customs fees?
All items are dispatched from the United Kingdom. Every country has different customs regulations and you are advised to inform yourself before placing an order. I am not responsible for any customs fees that may occur. Those are NOT included in the shipping price and must be covered by you, if required.
⭐I need to change my order/address!
You may make changes to your address/order BEFORE dispatch. Please contact me ASAP within 1 hour at the email listed above with your updated information.
Please note you are responsible for providing the correct address and I cannot change anything after dispatch. Before placing an order, please double check you have provided a valid full name and address. In the case of this happening, I will offer you a refund once the items have been returned to me. If you want the items to be resent, you will have to cover the shipping cost again.